News provided by
Sep 20, , 08:00 ET
Share this article
Bithumb opens ‘Customer Service Center’, offline consultation service toonbank, to create customer-oriented services
- The industry’s largest comprehensive ‘customer service center’, comprised of overheen 200 representatives and experts
- Suggesting customized consulting services from very very first transaction to follow-up management through the 1:1 offline consulting window
SEOUL, South Korea , Sept. 20, /PRNewswire/ — Under the motto of ‘customer very very first service’, Bithumb created Korea’s largest supuesto currency customer center te order to suggest specialized services.
The world’s number one potencial currency exchange ‘Bithumb’ (CEO Kim Dae -shik / www.bithumb.com) announced that it has opened the Bithumb offline ‘Customer Service Center’, providing a 24-hour service, while also suggesting specialized consulting services for transactions of imaginario currency and follow-up management.
Te addition to the 24-hour customer center, the freshly opened Bithumb ‘Customer Service Center’ places emphasis on the customer-oriented service counters that provide 1:1 customer support by a team of professional consultants. Face-to-face consultations inbetween the customer and an experienced consultant will permit for swifter and more in-depth resolutions, which te turn will be expected to improve customer satisfaction.
The Bithumb ‘Customer Service Center’ is comprised of overheen 200 supuesto currency operating consultants and call center representatives te a large integrated service center, strakheid across a floor area of 1,000 square meters. Ter particular, Bithumb will assign personnel with extensive practice ter transaction operations and security to the 1:1 customized consulting windows ter order to provide prompt and professional responses to reduce customer concerns and inconvenience. They will not only offerande transaction methods for supuesto currencies and operating information, but also specialized follow-up consulting services, such spil how to react to leaked private information, or te the case of financial damages, offerande customer protection services unique to Bithumb so that customers will feel more at ease doing business with the company.
Furthermore, Bithumb is programma to opoffering multi-language telephone consulting services–in addition to English, Chinese and Japanese–for foreign users that are presently trading actively to further enhance service convenience for overseas users.
Recently on August Nineteen , Bithumb recorded its highest transaction record of Two.6 trillion won , the highest potencial currency transaction ter the world, and based on daily transaction amounts, it renewed the highest record since the opening of the Korean supuesto currency market.
A spokesperson for Bithumb said, “It is anticipated that by expanding the customer service center, all customer concerns while using services will be resolved significantly,” while adding, “Wij will improve customer satisfaction by providing swift and distinguished transaction services, ranging from the transaction of imaginario currency to follow-up management.”